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What is Customer Satisfaction?

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❶Business leaders want to see a return from CX investments.

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Customer satisfaction measures how well the expectations of a customer concerning a product or service provided by your company have been met. Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of the service provided, the atmosphere of the location where the product or service is .

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Definition of customer satisfaction: The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers.

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a feeling of satisfaction felt by a customer with a product or service obtained from a business I really believe that it is possible to both improve customer satisfaction and reduce costs. Customer satisfaction with the service runs at more than 90 per cent. Customer Satisfaction Definition. Customer satisfaction is a term used to describe a scenario when an exchange meets the needs and expectations of its user. It captures the provision of goods or services that fulfil the customer’s expectations in terms of quality and service in relation to the price paid.

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Definition: Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company. On Wikipedia, customer satisfaction is defined as "Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation." But that seems off when you look at the separate definitions of the two words that comprise the term.